📧 We'd Love to Hear From You

Get in Touch

Have questions about our apps? Need support? Want to partner with us? Reach out and we'll get back to you as soon as possible.

Contact Information

📧 Email

support@jsmglobal.xyz

We typically respond within 24-48 hours.

📍 Location

Brisbane, Queensland
Australia

💼 Business Hours

Monday - Friday
9:00 AM - 5:00 PM AEST

🔗 Follow Us

🎯 Support Categories

App Support: Bug reports, feature requests, app issues

Partnership: Business inquiries, collaborations, sponsorships

Feedback: General feedback, user experience suggestions

Other: Legal, media, or other inquiries

Send us a Message

* Required fields. We'll review your message and respond within 1-2 business days.

Frequently Asked Questions

How long does it take to receive a response?

We aim to respond to all inquiries within 1-2 business days. During business hours (Monday-Friday, 9 AM - 5 PM AEST), we typically respond faster. For urgent issues related to app functionality, please mark your email as urgent.

How do I report a bug in one of your apps?

Please use the contact form and select "Bug Report" as your category. Include as much detail as possible: which app, what device/OS you're using, what you were doing when the bug occurred, and if possible, screenshots or screen recordings. This helps us resolve issues quickly.

Can I suggest a new feature for your apps?

Absolutely! We'd love to hear your feature requests. Use the contact form and select "Feedback & Suggestions". Tell us what feature you'd like to see and why it would be useful. Your feedback helps us improve our apps for the entire community.

Are you open to partnerships and sponsorships?

Yes! We're interested in partnerships that align with our mission of helping Australian learners. Whether it's educational organizations, testing authorities, or brands relevant to our audience, contact us with your proposal using the "Partnership & Business" category.

How do you handle my personal data?

Your privacy is important to us. Any data you submit through this contact form is handled securely and in accordance with our privacy policies. We only use your information to respond to your inquiry and won't share it with third parties without your consent. See our privacy policies for more details.

What's the best way to reach you for urgent matters?

For urgent matters, use the contact form and clearly mark your subject line with "[URGENT]". If it's a critical app issue affecting many users, also try reaching out via social media or alternative email if available. This ensures your message gets priority attention.