⚠️ IMPORTANT: ACE is an INDEPENDENT, UNOFFICIAL study tool. We are NOT affiliated with, endorsed by, or approved by the Department of Home Affairs or the Australian Citizenship exam board. For official information, visit the ASIC official website.
1. Who We Are
ACE (Australian Citizenship Exam Prep) is an independent, community-created study app designed to help aspiring Australian citizens prepare for the Australian Citizenship Test. We are committed to protecting your privacy while providing comprehensive study materials.
2. Information We Collect
Locally Stored Data
- Quiz progress and test scores
- Bookmarked study materials
- Study session history
- Your learning preferences
- Progress tracking by topic
This data stays on your device. We do not upload it to our servers unless you explicitly create an account for cloud sync.
Technical Data
- Device type and operating system
- App crashes and error reports
- Feature usage analytics (anonymized)
- App version information
We collect this via Expo Analytics and Google Analytics to continuously improve the app and resolve technical issues.
Contact Data
If you contact our support team, we retain your email address only to respond to your inquiry. We do not use it for marketing or share it with third parties.
3. How We Use Your Data
- Deliver and enhance the study application
- Fix bugs and improve performance
- Monitor feature usage and popularity
- Send important app updates and notifications
- Respond to your support requests
- Generate anonymized usage statistics
4. What We Do NOT Do
- ❌ We do NOT sell your personal data
- ❌ We do NOT share your test answers with others
- ❌ We do NOT use your data for targeted ads
- ❌ We do NOT claim to be an official government app
- ❌ We do NOT retain email addresses unnecessarily
- ❌ We do NOT share contact information with third parties
5. Third-Party Services
To deliver a reliable and secure app, we partner with:
- Amazon Web Services (AWS): Secure cloud infrastructure hosting in Australian region
- Expo Analytics: Crash detection and error reporting
- Google Analytics: Optional usage analytics if enabled in settings
- Apple App Store & Google Play Store: App distribution
These services maintain their own privacy policies. We encourage you to review them for complete information.
6. Your Privacy Rights
As an Australian resident, under the Australian Privacy Act, you have the right to:
- Access all data we hold about you
- Request deletion of your account and associated data
- Opt-out of analytics collection in App Settings
- Understand how your data is processed
- Receive a copy of your data in portable format
7. Data Retention Policy
- App analytics data: Retained for up to 12 months
- Crash logs: Retained for 30 days
- Account information: Until you request deletion
- Support emails: Until the issue is fully resolved
8. Security & Protection
We implement comprehensive security measures:
- TLS/SSL encryption for all data in transit
- Secure, encrypted storage for sensitive data
- Regular security assessments and audits
- Hosted on AWS with advanced security protocols
- Restricted access to authorized personnel only
9. Children's Privacy
ACE is designed for users aged 18 and over. We do not knowingly collect personal information from individuals under 13 years of age. If we become aware of such collection, we will immediately delete that information.
10. International Data Transfers
Our servers are primarily hosted in Australia. If you access ACE from outside Australia, your data will be transferred to and processed in Australia. By using the app, you consent to this transfer.
11. Contact & Privacy Requests
For privacy concerns, data requests, or inquiries:
- Email: support@jsmglobal.xyz
- Subject: "Privacy Request" or "Data Deletion"
- Website: https://jsmglobal.xyz
- Location: Brisbane, Queensland, Australia
We commit to responding to all privacy requests within 30 days.
12. Policy Updates
We may update this privacy policy as our practices evolve or in response to regulatory changes. We will notify you of significant updates through in-app messages or email. Your continued use of ACE indicates acceptance of the updated policy.
13. Important Disclaimer
ACE is an independent, unofficial study tool. It is NOT an official government application or endorsed by any government body. The content is based on "Our Common Bond," the official citizenship study resource, but is provided for educational purposes only.
For official Australian Citizenship Test information, visit:
- Australian Department of Home Affairs: immi.homeaffairs.gov.au
- Official Citizenship Test Resources
- Our Common Bond (Official Study Guide)